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FAQs


Absher –FAQ’s

How do I earn Absher Program points?

You can earn Absher Program points by availing any of the below QIB products as mentioned below:

  • Charge / Credit Cards
  • Debit Card
  • Mobile Banking Registration
  • International Remittance Transfers
  • New Salary Transfer
  • New Tamayuz and Private Banking Customers

What can I do with Absher Program points?

These loyalty points can be redeemed at

  • 900 airlines,
  • 450,000 hotels worldwide
  • 150,000 car rentals and
  • Various electronic and luxury goods.(Infishop)

How can you redeem Absher Program Points? And How long will it take to redeem Absher Program points?

Absher can be redeemed instantly through Absher Program website – www.absher.com.qa and from the comfort of your office or home, round the clock, throughout the year.

For how long will my membership be valid?

You can access and use Absher Program website as long as you hold a QIB account but the points will get expired if not used within 3 years.

For how long will my membership be valid?

You can access and use Absher Program website as long as you hold a QIB account but the points will get expired if not used within 3 years.

What if my mobile number is incorrect and I am not able to register Absher program?

You have to visit your QIB Branch and request to update your existing mobile number. If your QIB registered number is different from your existing you will not be able to complete your registration.

Is my e-mail address required for my Absher Program account?

It is mandatory to provide your email address and mobile number during the booking process. This helps us to send you the itinerary/ receipts of your booking to your e-mail address. We also communicate the same to the airline or the respective service provider, in case of unforeseen circumstances like rescheduling of flight or cancellation.

On which airlines can I redeem Absher Program points?

You can redeem your points for flying with more than 900 airlines across the globe through Absher Program website, like – Qatar Airways, Emirates, Lufthansa, Ryanair, Air Arabia, Flydubai.

On which hotels can I redeem Absher Program points?

You can redeem your points with more than 450,000 major hotels across the globe through Absher Program website. Like Marriott, Hilton , Kempinsky etc.

If I do not register on the Absher Program website, would I still earn Absher Program?

Yes. You earn Absher Program points on all your transactions irrespective of whether you have registered on Absher Program website or not. But you need to register on the Absher Program website to be able to login and start redeeming your points.

How do I know the total number of points present on my Absher Program account?

To know the number of points present on your Absher Program account, you need to visit www.Absher Program.qa and login to view your detailed Absher Program statement.

Do I have to pay anything while redeeming my points to book airline , hotel or car bookings ?

No, there are no separate redemption charges .

Do I have to pay anything while redeeming my points to book airline , hotel or car bookings ?

No, there are no separate redemption charges .

Can I redeem my Absher Program points for ticket, car booking and hotel booking for my family?

Yes, you can redeem your Absher Program points for family members and friendsز

Do not register on the Absher Program website, would I still earn Absher Program?

Yes. You earn Absher Program points on all your transactions irrespective of whether you have registered on Absher Program website or not. But you need to register on the Absher Program website to be able to login and start redeeming your points.

How do I cancel a flight reservation?

Cancellations of flights are not allowed once booking is confirmed and no points will be refunded on doing the same. For any reasons not initiated by you, i.e. flights being grounded/cancelled/or any other unforeseen circumstances wherein you are denied travel, applicable reward points will be refunded back into your account.

How do I cancel my hotel booking?

For bookings made through QIB ABSHER Rewards, no cancelations are allowed.Hence no points will be refunded back into your account.

How do I make changes to a hotel reservation?

Once a hotel booking is placed through QIB ABSHER Rewards, no change/amendment in the respective hotel booking dates is allowed. If you wish to change your check-in and check-out dates, a completely new hotel booking would have to be made. There will be no refund of points granted on the original booking.

How do I make changes to a Car reservation?

Once the car booking is done, the existing booking cannot be amended

How do I cancel my car booking?

For bookings made through QIB ABSHER Rewards, no cancelations are allowed .Hence no points will be refunded back to your account.

Are there any other restrictions for renting a car?

To rent a car, you must be within 25 years to 70 years of age. Certain car suppliers however do allow rent a car between the ages of 21-25 years. There could be a ‘young driver’ surcharge fee applicable in some cases.

Which places can the Infishop merchandise be delivered?

Infi Shop products are delivered only within Qatar.

How many days does it take for the merchandise to be delivered?

Your reward merchandise will be delivered within 4-5 working weeks (subject to availability of stock).

How do I cancel my Infishop booking?

Once the order is placed, cancelation is not permitted. Hence, no reward points will be refunded for the same.

How do I make changes to a Infishop booking?

Once the Infishop booking is done, the existing booking cannot be amended.

What happens if I receive a product in damaged condition?

In case the product is received in a damaged condition, please intimate us within 24 hours of receiving the same. The damaged product will be replaced solely as per the terms of the company / service, although no points will be refunded to you. In the event we do not receive your request within 24 hours, no product replacement will be initiated. There will be no refund of reward points.

What happens if I do not receive the merchandise after order confirmation?

There are times when a product request is made by you but fails to reach you due to the product stock suddenly being over. In such cases, your reward points will be refunded within 3 months.