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Booking Policy



FLIGHT


Booking Policy:

  • The total QIB ABSHER Rewards points displayed includes air fare and applicable taxes. It excludes applicable airport taxes, baggage and other charges which may be payable by the airline or at certain airports. Some airlines and fare rules do not include baggage as part of the booked fares. Also, rules vary from time to time without prior notice. It is advisable to contact the airline directly or visit the airline’s website to learn more about baggage limits.
  • You are required to pay the entire points prior to the confirmation of your booking.
  • There will be no refund for 'no-shows' or any partially unused flights.
  • For any information regarding your Frequent Flyer miles, please contact the airline directly.
  • Kindly ensure that you have the valid visa, immigration clearance and passport with a validity of at least 6 months.
  • To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. In the event the infant is 24 months or above on the return journey, you will need to make a separate booking using child fare.
  • Infants must be accompanied by an adult at least 18 years of age. All bookings for flights are powered by Infinia Services and Solutions DMCC. However, Infinia Services and Solutions DMCC is not responsible for any schedule change by the airline after issuance of the ticket, but will inform you of the same if informed by the airline. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
  • QIB ABSHER Rewards and Infinia Services and Solutions DMCC reserve the right to alter any and all fees from time to time, without any prior notice.

Amendments:

  • QIB ABSHER Rewards can assist you with amendments to most bookings. For any amendments or queries you may call QIB ABSHER Rewards’ 24-hour Customer Support number on 44448444. In some cases, though, you will need to contact the airline directly.
  • Every booking made on QIB ABSHER Rewards is subject to amendment charges levied by the airline, which may vary by flight and booking class.
  • If you amend your booking, you will be charged the difference in fare, if any, and applicable when the amendment is made. However, if the new fare is lower than the original fare, the difference in the fare amount will not be refunded. The rebooking charges as applicable will be collected and charged to your QIB ABSHER Rewards loyalty account in equivalent points.
  • In addition to the airline's amendment charges, QIB charges an amendment handling fee of USD 50 equivalent points per passenger. We will collect these charges from you when we make the changes to your travel plans. We will also collect the difference in fare, if any is applicable when the amendment is made.
  • Depending on the airline policy, some booked fares may not be amended.

Cancelation and Refund Policy:

  • For bookings made through QIB ABSHER Rewards, no cancelations are allowed Hence no reward points will be refunded back into your account. For any reasons not initiated by you, i.e. flights being grounded/cancelled/or any other unforeseen circumstances wherein you are denied travel, applicable reward points will be refunded back into your account within 45 working days. This again would be as per the discretion of QIB.

HOTEL


Booking Policy:

  • The standard check-in time is after 14:00 hours (local time) and check-out time is 12 noon. This could vary according to season and/or city. Please check with the hotel for exact time and details.
  • An early check-in or a late check-out facility depends completely on the hotel’s room availability on that particular date. QIB ABSHER Rewards/ cannot guarantee anything in this regard. Please check with the hotel for further details.
  • Not all hotels include complimentary breakfast. QIB ABSHER Rewards do not take responsibility in case the hotel refuses to offer complimentary breakfast or meals.
  • As a general policy, a single room can accommodate a maximum of 2 adults and/or 2 adults and 2 children, but individual hotel policy will determine the final rules.

Amendments:

  • Once a hotel booking is placed through QIB ABSHER Rewards, no change/amendment in the respective hotel booking dates is allowed. If you wish to change your check-in and check-out dates, a completely new hotel booking would have to be made. There will be no refund of points granted on the original booking.

Cancelation Policy:

  • For bookings made through QIB ABSHER Rewards, no cancelations are allowed. Hence no points will be refunded back into your account

CAR RENTAL


Booking Policy:

  • Once car redemption is done by you, the confirmation is not immediate. It takes a minimum of 24–72 hours for a confirmation.
  • In case the requested car pick-up and drop locations are different, there could be a surcharge fee in addition to applicable taxes.
  • Once you select your car for rental, you will be required to leave a security deposit against possible damage to the car during the rental period. The deposit will be charged directly by the car hire company. Quite often, a credit card in the name of the main driver is required. If the condition of the car and extras is the same on return as at the time of rental, and is in accordance with the fuel policy, the security deposit will be refunded after returning the car (please note that it may take 14 working days for the money to appear in your credit card account again). All policies are subject to car rental companies and are not defined by QIB.
  • For any queries regarding confirmation, you may call QIB ABSHER Rewards’ 24-hour Customer Support number at 44448444.

Amendments:

  • Once the car booking is done, the existing booking cannot be amended.

Cancelation Policy:

  • For bookings made through QIB ABSHER Rewards, no cancelations are allowed .Hence no points will be refunded back to your account.

Restrictions:

  • To rent a car, you must be within 25 years to 70 years of age. Certain car suppliers however do allow rent a car between the ages of 21-25 years. There could be a ‘young driver’ surcharge fee applicable in some cases.

INFISHOP


Booking Policy:

  • Your reward merchandise will be delivered within 4-5 working weeks (subject to availability of stock).
  • Infi Shop products are delivered only within Qatar.
  • Once an order is placed it cannot be returned, exchanged or upgraded.

Cancelation Policy:

  • Once the order is placed, cancelation is not permitted. Hence, no reward points will be refunded for the same.

Damage Replacements:

  • In case the product is received in a damaged condition, please inform us within 24 hours of receiving the same. The damaged product will be replaced solely as per the terms of the company / service, although no points will be refunded to you. In the event we do not receive your request within 24 hours, no product replacement will be initiated. There will be no refund of reward points.

Refunds:

  • There are times when a product request is made by you but fails to reach you due shortage of product stock. In such cases, your reward points will be refunded within 3 months.