FLIGHTS

How do I cancel a flight reservation?

Cancellations of flights are not allowed once booking is confirmed and no points will be refunded on doing the same. For any reasons not initiated by you, i.e. flights being grounded/cancelled/or any other unforeseen circumstances wherein you are denied travel, applicable reward points will be refunded back into your account.

Can I book a multi–city trip?

Multi-city booking is not available. In order to book a multi-city travel, you will have to book individual sectors, separately.

Can I do an online check-in?

Online check-in is not always offered by every airline on its website. If the website does permit online check-in you may do so by using your Airline Booking Reference number.

Can I enter my Frequent Flyer number at the time of booking?

Currently we do not accept the Frequent Flyer number. You can provide your Frequent Flyer number at the airline counter at the time of check-in.

I’ve booked my tickets but now need to add my child’s tickets to my booking. How do I proceed for this?

You would need to contact your airline directly to book tickets for your child.

I did not receive an e-mail confirmation. What do I do?

If you do not receive a confirmation e-mail from us, there is a possibility that an improper e-mail address was registered in our records or your Internet Service Provider blocked the e-mail as a ‘spam’ in which case we suggest you check the address and your spam folder. You can also contact the bank 24 hours Customer Support.

What should I do in cases like - No Flight Results Shown / No Air Search results found / Your Request cannot be processed, please try again later?

To eliminate the error, press control + H to clear your browser and temporary files and try search again. If the error persists, it could be due to either of two situations: we can’t find flights for the specified route or the flights are not available on your specified date.

HOTELS

How do I cancel my hotel booking?

For bookings made through QIB ABSHER Rewards, no cancelations are allowed.Hence no points will be refunded back into your account.

Can I change the dates of my hotel booking?

QIB ABSHER Awards does not support changes/modifications to bookings once they are made. Please do not call the hotel directly for reservation changes or cancelations, as the same would not be entertained.

Can I book a room which more than two adults will occupy?

Most of the hotels allow additional guests in a room for an extra charge, but the number of occupants should not exceed the maximum number of guests allowed per room by the hotel. You would need to directly check with the hotel for such bookings, as it varies as per the terms and conditions of the hotel.

Our children will be traveling with us; will there be any hotel charge for them as well?

When making your booking, select the number of children traveling with you from the 'Children' drop-down box. If you select one child, our search will give you the price of a Double Room with a child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.

Can I request a room preference such as smoking/wheelchair friendly etc.?

Yes, you can. Although, you will have check with the hotel directly for such requests and book online.

I did not get an email confirmation. What do I do?

If you do not receive a confirmation e-mail from us, there is a possibility that an improper e- mail address was registered in our records or your Internet Service Provider blocked the e-mail as a ‘spam’ in which case we suggest you check the address and your spam folder. You can also contact us by sending an e-mail at support@giift.com, or calling QIB’s 24 hours Customer Support. It is important at the time of contacting us that you convey information on:

• Name against which reservation was made
• Location (city) and name of the hotel
• Dates of check-in / check-out

I am arriving late; will the hotel hold my room until I arrive?

Yes, the hotel will hold your room booking until 7am the day after your planned arrival date, as your reservation is a confirmed booking. However, please check with the hotel for details.

I am arriving earlier than planned; will the hotel accommodate me?

In such case, we suggest you contact the hotel in advance to check for accommodation, as terms and conditions vary with different hotels.

How can I get a receipt or invoice for my hotel booking?

You can view all your upcoming and completed trips by selecting the ‘Manage Bookings’ section. Further, you can view/print your receipt by selecting the Booking Reference number.

What are the cancellation charges on redemption bookings?

For bookings made through QIB Rewards, no cancellations are allowed, if done voluntarily by you; hence no points will be refunded back into your account. For any reasons not initiated by you i.e. hotel is sold out and/or any other unforeseen circumstances wherein you are denied stay, applicable points will be refunded back into your account. This again is as per the discretion of QIB Rewards.

What is the difference between a Double and a Twin Room?

A Double Room has 1 King-sized bed, whereas a Twin Room has 2 Single or Queen-sized beds.

Do I need to reconfirm my hotel booking?

No, this is not necessary. However if you wish, you may contact the hotel directly.

I need to avail an early check-in /late check-out. Can this be done?

This depends completely on the hotel’s room availability on that particular date. QIB Rewards cannot guarantee anything to this regard.

Are meals/breakfast included in the hotels booked?

Not all hotels include complimentary breakfast. Please ensure this is checked on the program website under the respective hotel’s ‘View Detail’ section, before redeeming the hotel.

Can I make a hotel booking for today’s check-in?

Sorry this is not possible. Hotel reservations have to be booked a minimum of 3 days in advance.

Can I request for connected rooms if I am booking 2 rooms, or a smoking room preference etc.?

Most of the hotels are booked directly through international suppliers. We can add these requests as a comment to the hotel; however QIB Rewards does not guarantee the confirmation of the same. These requests would have to be made directly at the hotel at the time of check-in.

CAR

Do I get an immediate booking confirmation?

Once car redemption is made, the confirmation is not immediate. It takes a minimum of 24-72 hours for a confirmation. At times when your booking is not confirmed, the points will be refunded back into your account and you can repeat your attempt to book online.

Is it possible to rent a car for another person through my account?

Yes, as long as they meet the stipulated requirements. You would need to mention their details while making the reservation.

Does my car redemption include all charges or is there anything extra I have to pay?

Most car rental services include in their price - Theft Protection, Collision Damage Waiver (CDW), local taxes, airport surcharges and any road fees. However, you would be responsible for any ‘extra’ charges at the time of car pick-up, fees for a young/additional driver, one-way fees, cross border driving. The same will be explained to you, in addition to ways to reduce costs like carrying child seats and GPS before you make your car booking. You may read more about this in the ‘Terms and Conditions’ section of the car rental service you are booking with.

Do I have to pay any deposit?

Yes, the time you pick your car for rental, you will be required to leave a security deposit against possible damage to the car during the rental period. The deposit will be charged directly by the car hire company. Quite often, a credit card in the name of the main driver is required. If the condition of the car and extras is the same on return as at the time of rental, and is in accordance with the fuel policy, the security deposit will be refunded upon returning the car (please note that it may take 14 days for the money to appear into your credit card account again).

Does the car Insurance provided cover all claims?

No. The car insurance provided by the rental company is limited and in case of any misfortunate event, an excess amount will have to be paid by the customer. However, full insurance can be purchased directly through the supplier at the time of collecting the car.

How do I make changes to a Car reservation?

Once the car booking is done, the existing booking cannot be amended

Can I cancel my car booking?

For bookings made through QIB ABSHER Rewards, no cancelations are allowed if initiated voluntarily by you. Hence no points will be refunded back into your account. However, if the reason for cancelation is from the service provider/supplier’s end, the points will be duly credited into your account within 7-10 business days.

How old do I have to be to rent a car?

For most car hire companies, the age requirement is between 25 and 70 years. If the driver is under 25 or over 70 years of age, you may have to pay an additional fee (charges may vary depending on city/country and type of car).

SHOP

Which places can the Shop merchandise be delivered?

Shop products are delivered only within Qatar.

How many days does it take for the merchandise to be delivered?

Your reward merchandise will be delivered within 2-3 weeks (subject to availability of the stock).

How do I cancel my Shop booking?

Once the Shop booking is done, the existing booking cannot be amended.

What if I want to exchange/upgrade my order?

Once an order has been placed it cannot be exchanged or upgraded.

What happens if I receive a product in damaged condition?

In case the product is received in a damaged condition, please intimate us within 24 hours of receiving the same. The damaged product will be replaced solely as per the terms of the company / service, although no points will be refunded to you. In the event we do not receive your request within 24 hours, no product replacement will be initiated. There will be no refund of reward points.

What happens if I do not receive the merchandise after order confirmation?

There are times when a product request is made by you but fails to reach you due to the product stock suddenly being over. In such cases, your reward points will be refunded within 3 months.

What if the product reaches my mentioned delivery address when I was away or not available?

Should this occur, the delivery service would reattempt to deliver the product thrice, so kindly ensure your availability. Post that, the following options are available to receive the product;

• collect the product at the courier company.
• arrange a delivery according to your convenient date & time. In this case, delivery charges will be levied, which can be either paid directly to the delivery service or if you have enough points, those will be debited from your reward account.